In the process of selling and buying, there is some form of exchange of information. The exchange may come in the form of convincing a client to patronize some goods or bargaining to win some discount on the price of a product. Through these exchanges, it is possible long lasting businesses may be made or broken.
Communication is one of the pivots for growth in any organization and so no company will play down the importance of its workers acquiring the best of communication skills. Regardless the choice or mode of communication you choose to adopt, you cannot underplay the impact of good communication skills to your business. So what can you do to get your communication right?
Define clearly the order of authority in the workplace: Power struggle stalls progress. There are two types of power play in business – the first between the service provider and the client, and the second between management and workers. There is always a struggle for superiority in both cases. At my first job, a colleague and I possessed different titles but were of the same rank and worked on the same projects. With our powers not clearly defined, we spent time working through personal problems and competing for ownership over projects instead of collaborating for results. This is the trouble ready to befall your company when borderlines are not drawn. Between the client and the service provider, the client’s needs should always be seen as priority. To keep your clients glued to your products, you must learn to accept their criticism and pressure and work to satisfy them the very best way you can. This is the first step to building trust.
Speak clearly, never assume anything: The tendency of people misinterpreting what message you intend to pass across depends on how you pass the message. Some companies have failed at advertising campaigns because of some marketing blunders they made. In other cases, clients have been lost because one person or the other assumed a message went down well. Communication is between a sender and a receiver. At the center of the two participants is the element of response. If there is no response to a message sent, follow up to ensure the signal sent was received and well understood. Assuming your message was well received may lead to breach in communication, hence no action taken.
Pay attention to body language and tone: A good communicator does not rely only on what is spoken. The actions of the body and the tone of the speaker or hearer matters. In some cases, a client will not do the obvious thing of speaking out their displeasure, their actions should prompt you. As a good communicator, pay attention to the body language, never disregard its importance. Where you identify something unusual about your clients’ reaction to something you said or did, politely ask and find a quick remedy. You need to be extra attentive to details.
The purpose of practicing good communication skills in an institution is to achieve results. As business owners, invest in training your employees to have communication skills. How you interact in house or with clients can make or break your business.
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With three of the top four PL teams out of action on Saturday, Leicester left it late – till the waning moments of the game – to go up one nil on visiting Norwich City to move five points clear at the top of the PL leaderboard. It was a cruel outcome for Norwich, who arrived at the King Power Stadium with the perfect plan to prevent Leicester from the sort of pacy counter-attacks that have carried them to the top of the league.
West Ham extended their unbeaten home run to 13 games with a lone goal win over Sunderland, who missed the opportunity to climb out of the relegation zone.
Reigning PL champions – Chelsea – kept their unbeaten PL streak under interim boss Guus Hiddink alive, winning back-to-back Premier League games for the first time this season after coming from behind to win 2-1 at Southampton.
Elsewhere on the day, two of this year’s debutante sides – Watford and Bournemouth divvied up the spoils with a goalless tie, Stoke City’s Marko Arnautovic’s double threw ice cold water on Aston Villa’s slim hopes of escaping relegation as the latter fell 8points behind the first safety spot and West Brom edged Crystal Palace by three goals to two with Saido Berahino scoring his first Premier League goal since October as West Brom held on for the maximum points against Crystal Palace.
And on Sunday, Manchester United’s teenage striker – Marcus Rashford – scored a brace within the span of four minutes on his PL debut to deal a crippling blow to Arsenals title bid as the latter drifted 5points off the PL lead and Tottenham maintained their push with a 2-1 come from behind home win over Swansea.
Newcastle, Manchester City, Liverpool and Everton have their matches postponed.
West Ham 1-0 Sunderland
West Ham United continued their charge for European football with a 1-0 home win over struggling Sunderland on Saturday.
Michail Antonio scored the winner on the half-hour mark, his fifth in fifteen starts after an error by Sunderland left-back Patrick Van Aanholt proved to be the difference.
And the three points sees Slaven Bilic’s side temporarily move up to fifth on 43points, their highest total after 27 Premier League games ahead of Manchester City’s postpone clash against relegation threatened Newcastle.
Sunderland remain deep in trouble, 19th on 23poins, but a point from safety.
Southampton 1-2 Chelsea
Chelsea moved up to 11th after coming back from a goal down to beat Southampton with a late Branislav Ivanovic header.
Shane Long put Saints ahead late in the first half with a composed finish after goalkeeper Fraser Forster had broken a club record for the longest time without conceding.
But Saints’ resistance was broken in the 75th minute when Cesc Fabregas’ cross beat Forster.
Branislav Ivanovic then headed in a late winner from a corner as Chelsea extended their unbeaten league run under Guus Hiddink to 10 matches and moved up to 11th in the table.
Southampton, who had not conceded a goal in over nine hours prior to kick-off, remain seventh but missed the chance to strengthen their push for a European spot.
Watford 0-0 Bournemouth
Watford and Bournemouth both missed good chances as their contest at Vicarage Road finished goalless.
Hornets’ striker Odion Ighalo had the best of those opportunities when his header from eight yards sailed over the bar.
He also fired over the bar from 12 yards from a quick free-kick, and forced Artur Boruc into an early save.
The Cherries went close through Max Gradel, who made his first appearance since a ligament injury in August.
The result sees Bournemouth move five points clear of the relegation zone in 15th on 29th points, while Watford drop to 10th on 37points.
Leicester 1-0 Norwich city
Substitute Leonardo Ulloa’s 89th-minute goal extended Leicester’s lead at the top of the Premier League to five points and denied Norwich a deserved draw.
Usually ebullient, the leaders were kept in check for the vast majority of the game by a well-organized Norwich side, desperate for points themselves as they battle the drop.
However, with time running out for the hosts, Ulloa turned in a low cross from Marc Albrighton at the end of an otherwise limp Foxes display to earn a victory which could have a huge impact in the title race.
Leicester were largely restricted to shots from distance until substitute Ulloa had the final say and until the Argentine’s intervention, the Foxes were facing the prospect of losing top spot if either of Arsenal or Tottenham won on Sunday – instead they are guaranteed to remain at the summit with 11 games remaining.
Norwich remained 17th on the log on 24points with the loss but can fall into the relegation places should Necastle win their postponed match against Manchester City.
Stoke 2-1 Aston Villa
Stoke boosted their bid for a top 10 finish and dented Aston Villa’s slim hopes of survival as Marko Arnautovic helped them to a 2-1 win at the Britannia Stadium.
Following a lacklustre opening 45 minutes, Arnautovic celebrated his 100th appearance for the club by smashing home from the penalty spot after Ashley Westwood’s clumsy challenge on Phil Bardsley.
And they soon doubled their advantage with Austria international Arnautovic making the most of Xherdan Shaqiri’s cross by chesting the ball over the line.
Leandro Bacuna set up a grandstand finish after firing home with 11 minutes remaining, but an equaliser never looked likely and the defeat, Villa’s 10th away from home in the league this season, leaves them 8points adrift of safety with only 11 games remaining to salvage their top-flight status.
West Brom 3-2 Crystal Palace
West Brom beat Crystal Palace 3-2 at the Hawthorns on Saturday to leave Alan Pardew’s side without a win in 10 Premier League games.
It was three goals from three chances in the first-half for the Baggies, who took the lead through Craig Gardner’s close-range effort, before Craig Dawson made it 2-0 with a header.
Saido Berahino’s fine finish had them three up after 31 minutes to add to Palace’s first-half woes, though Connor Wickham did give them hope by pulling a goal back just after half-time.
Wickham set up a nervy final 10 minutes with a superb half-volley from the left of the penalty area, and despite Scott Dann going close late on, West Brom held on.
The result moves Tony Pulis’ Baggies up a place to 13th in the Premier League, 11 points clear of the relegation zone, while Palace are 14th, eight points from danger.
Manchester united 3-2 Arsenal
18-year-old Marcus Rashford scored twice on his Premier League debut to help Manchester United to a 3-2 win over Arsenal at Old Trafford.
The striker, who had hit a double just three days ago against Midtjylland in the Europa League, struck twice more inside four first-half minutes before Danny Welbeck pulled a goal back before the break against his old club.
Ander Herrera’s deflected strike – set up by Rashford – restored the hosts’ two-goal lead in the 65th minute, only for Mesut Ozil to peg them back again four minutes later.
Arsenal pressed for an equaliser in the closing stages but were unable to find one as their title challenge faltered to leave them five points behind leaders Leicester and three off local rivals Tottenham.
Tottenham 2-1 Swansea City
Tottenham launched a second-half fightback to beat Swansea 2-1 and maintain their Premier League title push.
Alberto Paloschi put the visitors ahead in a first half full of fine saves from Swans goalkeeper Lukasz Fabianski who kept his side ahead at the break.
But Nacer Chadli and Danny Rose struck twice in the last 20 minutes to seal a deserved three points for the home side.
Spurs remain in second but with Arsenal losing to Manchester United, they are now three points clear of their north London rivals and two behind leaders Leicester, while Swansea remain in 16th position – three points from the relegation places.
Abena Alice with BBC and skysports
Today I want us to discuss something that has been bothering my mind and perhaps solve a problem that might show its face when we finally marry and you conceive. It’s about this alien culture that is becoming the order of the day here in our side of the continent. Baby shower.
I walked into a distant cousin who has come to visit my sister and in the course of our chat she informed me about the baby shower of another cousin. After I left them I started to ponder over what she told me. I let checked on Wikipedia for further explanation on the concept. I found out that it is organized in some countries to celebrate the pending or recent birth of a child by presenting gifts to the mother at a party, whereas other cultures host it to celebrate the transformation of a woman into a mother. So in the case of my cousin she about to celebrate a pending birth. After much reading I got to know it evolved in the western countries but has a root in ancient Egypt. I must confess this is not the first time am hearing about it because I read and saw pictures of Tiwa Savage’s own but this is the first time someone close to me Is trying to join in that madness.
Love, you wondering why I termed it madness. Let me save you the stress. It is madness because this is Africa and there are strict rules concerning pregnancy and childbirth. It is believed that a woman’s pregnancy should be kept secret and away from people since not everyone will be happy about it. In an era where witchcraft is on the high rise and people will do just anything to gain what they want, why should you exhibit your pregnancy? Am not against celebrating it but I feel it should be between you and your spouse and only let the public in when the bump appears and after giving birth. Also over here on our continent we don’t have enough technology to tell you the sex of the child. Assuming you are told it’s a girl and you inform your guests and they also bring feminine items but let gives birth to a male child, it’s a waste of resources. Am saying this because, on the invite which I received from my cousin she has the sex to be female.
Love, in short I am not in support of the organization of such things. I believe certain traditions must hold and be observed as it is. Your pregnancy shall be mine so I want it to be kept a secret from evil eyes even when the bump is out. So please do well to erase the thoughts of organizing a baby shower in future from your mind (if only you have that in mind). Patiently waiting for the day we shall meet and spark our never ending love.
With about 71% of the earth surface covered with water, while adult humans are estimated to have about 60% of their body made up of water, the essence of water to life cannot be underrated. In every aspect of human life, water finds itself playing a very pivotal role. In religion, health and entertainment, the presence and essence of water is highly visible.
Health professionals always advise that a person drinks about 2 liters of water daily. However, most people only find water on their tables during meals or right after meals and this sets the tone for discussion in this article. Is it a best practice to drink water during meals?
To one school of thought, drinking water during meals or right after meals severely hampers your stomach’s digestive powers and causes unstable insulin levels. Another group of health practitioners harbour a counter opinion.
To those who support drinking water during meals, the hold the opinion that drinking water when taking your meals is essential for your digestive tract to work well. Although the food we eat may contain some amount of water, it may not be enough to keep your bowels moving regularly, thus, the need for extra water to act as natural lubricant for intestinal walls.
Drinking water during meals has also been identified as one of the most effective ways to prevent constipation. Aside assisting in a smooth digestive process, water during meals has also been identified as a weight maintenance strategy. Drinking a couple glasses of water during meals can actually curb your appetite, lessening your chances of indulging in gluttony.
Nonetheless, it is most beneficial to stay hydrated throughout the day. Drinking while you eat should therefore not be too much. Drink warm water and drink it sparingly. Adding a little water to your diet is not a bad practice, but always keep in mind that sometimes what the body need should be prioritized. Do not be rigid with your body because of the information you gather.
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Charterhouse, organisers of the annual Ghana Music Awards are releasing the list of of nominees for this year’s awards in bits. So far, Sarkodie, Guru, E.L, Stonebwoy and many other Ghanaian musicians have registered their names in the nominees.
As surprises happen each year when the nominees list is out, this year’s is not an exception. Many Ghanaians have started expressing their opinion on the list on various social media networks. This year’s main awards comes off on May 7 at the Accra International Conference Center.
Stay with us as we keep updating you with the nominees.